Refund & Returns Policy

Last updated: 12th January 2026

1. Who We Are

Tee & Trek is an Ireland-based business selling products and experiences online to customers worldwide. References to “we”, “us”, or “our” mean Tee & Trek.

2. EU & EEA Customers – Your Right to Cancel (14‑Day Cooling‑Off Period)

If you are a consumer located in the European Union or European Economic Area, you have the legal right to cancel your online purchase within 14 days without giving any reason, in accordance with EU consumer protection law.

The cancellation period expires 14 days from the day you (or a third party indicated by you) receive the goods.

To exercise your right to cancel, you must inform us of your decision by email before the 14‑day period expires.

3. Effects of Cancellation (EU Customers)

If you cancel within the cooling‑off period:

  • We will refund all payments received from you, including standard delivery costs.

  • Refunds will be issued using the original payment method.

  • Refunds will be processed within 14 days of receiving the returned goods or proof of return.

You are responsible for return shipping costs unless otherwise stated.

4. Customers Outside the EU

For customers outside the European Union, we offer returns in line with the terms of this policy. Statutory cooling‑off rights may differ depending on your country of residence, but we aim to apply our returns process fairly and transparently.

5. Conditions for Returns

Returned items must:

  • Be unused and in original condition

  • Include original packaging

  • Be returned within the applicable return period

We reserve the right to refuse refunds for items returned damaged, used, or incomplete.

6. Exceptions (Non‑Returnable Items)

The right to cancel does not apply to:

  • Customised or personalised items

  • Sealed items that are not suitable for return for health or hygiene reasons once unsealed

  • Digital content once download or access has begun (if applicable)

7. How to Return an Item

To request a return, please contact us at:
Email: info@teeandtrek.com

Include your order number and reason for return.

8. Statutory Rights

Nothing in this policy affects your statutory rights as a consumer.